PMP Professional Ethics
This session will address the PMP Code of Professional Conduct, business ethics and cultural competencies. The information presented in this lesson is intended to provide you with all the knowledge competency you need to correctly answer PMP exam professional responsibility questions: What is professional responsibility? It can mean different things to different people. As a PMP, professional responsibility involves:
NOTE: Most professional responsibility questions can be answered correctly by simply relying on your best common sense. Professional responsibility questions typically pose an ethical, professional or cultural scenario and ask you to choose the best response. In most cases, the correct answer can be selected by simply asking yourself, "What is the right thing to do." The PMP Code of Professional ConductAs a PMP you agree to support and adhere to the Code of conduct. It is described with two sections:
Responsibility to the Profession: Here you have six basic responsibilities
Responsibility to Customers and the Public: Here you have five basic responsibilities
Business EthicsEthics in project management involves learning what is right or wrong, and then doing the right thing. But in the real world, 'the right thing' is not as straightforward as conveyed in lots of business ethics literature. Here are eight guidelines to help you establish a strong ethics foundation for your project.
Until recently, ethics in business typically meant philanthropy of some sort. However, in light of today's corporate scandals, ethics has surfaced as an important issue. As a result, values are increasingly becoming an integral part of effective project management. How do project managers turn to values? Here are five areas to approach:
How to Face a Public Crisis:Hopefully, you will never encounter the misfortune of having to deal with a public crisis. But, as project manager, you are the one that may be called upon to face the community. Here's how to handle it: Understand this is a formative experience and let these seven words be your guiding principle... Tell the Truth and Tell it Fast. Communicate frequently, invite everyone, answer all questions willingly and truthfully. Cultural Competencies:As modern business continues its evolution to becoming a world community, project managers increasingly find themselves managing multicultural teams. Many projects today are even global in scope, with project teams working from different locations around the world. Today's project managers must add 'cultural competency' to their long list of general management skills. To become truly expert and fluent in cultural competencies, you could spend a lifetime studying and traveling. For our purposes, maintaining a professional sensitivity to cultural differences and knowing a few basic 'rules' should be adequate. There is no need to study this material meticulously. Simply read it to develop a general feel for the subject. Differences: Differences exist, not only between countries, but within a country's own borders as well. Some key differences between countries
Some key cultural differences in perception and behavior:
Some key cultural differences in perception and behavior:
Dos and Don'ts in Managing Global Projects:In managing global projects, it is essential to develop cultural self-awareness. The first, and most important, step is becoming aware of your own cultural orientations and the impact they can make in managing projects across cultures. You must prepare for cross-cultural project encounters with purpose and thoroughness. Here are a few dos and don'ts to consider. DO
DON'T:
How to Develop Multicultural Excellence in Global Projects As we rapidly evolve into a global community, many project managers find themselves managing project teams across vast geographical landscapes. To improve your success probability in such environments, it is essential to develop multicultural competencies. Here are few things you can do to help develop multicultural excellence:
Across the Miles, Keep Team Members Feeling Connected: It is important to let offsite project team members know they mean more to the project than just deliverables, an email address or a teleconference voice. Although personal events have little to do with work, make it a routine practice to acknowledge events such as birthdays, weddings, births and graduations. This level of thoughtfulness sends a powerful message and helps to enhance overall team performance |
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